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TECHNICAL CLIENT SERVICES MANAGER

Location
Frankfurt am Main, Hessen
Job Type
Contract
Posted
21 Jul 2022

Your responsibilities

  • Manage, solve, escalate all incoming requests from clients
  • Provide first class customer communication
  • Optimize workflows and proactive find solutions;
  • Documentation of workflows and processes
  • Manage adhoc projects
  • Assist account manager and clients with go live and resolve connectivity and technical issues with our Java-based client software
  • Resolve technical problems or business workflow issues during initial client communication
  • Assist with identification of software bugs and work with internal teams to manage through to resolution
  • Perform regression testing of full range of products and features on our platform

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Your profile

  • Minimum Bachelor Degree, computing based discipline is preferred. Other degree subjects will be considered depending on experience.
  • Preferably 2 - 5 years of experience in client services / middle office / back office of a global market sales & trading division or other FX or treasury environment. Fresh graduates are welcome to apply
  • Good understanding of fundamental IT concepts : Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
  • Excellent sense of customer service (detail and service-oriented)
  • Good organization skills, ability to work under pressure and to meet tight deadlines
  • Ability to communicate in a precise, accurate and timely manner
  • Ability to communicate technical/product information to a non-technical audience
  • Self-motivated with a proactive and consistently high output work ethic
  • Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage

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Our offer

  • Performance appraisals on a regular base
  • 360T Academy including Sales Excellence Program
  • Modern Singapore office located directly in the city center
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Details

  • Job Reference: 663239412-2
  • Date Posted: 21 July 2022
  • Recruiter: 360 Treasury Systems AG
    360 Treasury Systems AG
  • Location: Frankfurt am Main, Hessen
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Contract
  • Start Date: ASAP