Technical Support Consultant
London - Opportunity to WFH, occasional trips to the office
Salary: up to £40k
My Client is a Global Software house supplying Comprehensive Business Management Software for professional services globally. They are looking for an experienced and enthusiastic Product Support Specialist to join the team based in London.
They have adopted a hybrid approach to work, and while you might need you to be office based during your initial onboarding period, we are happy for you to work remotely for the majority of the time if required.
This role is one of the main communication points to clients and we are provide exceptional customer service. The team is talented, knowledgeable, and enthusiastic and that means they have become a trusted partner to firms of all sizes, from boutique firms based in one office, to global organizations spanning four continents. ?Their legacy has been providing on-premises software, however they are also embracing the opportunities presented by cloud services and taking advantage of them.
As a Product Support Specialist, you will provide support to clients by answering questions on the function and usage of products. They will provide training to give you a thorough knowledge of our products and how they are used. This key position serves as the primary support liaison between the company and our clients and will help with future product development by conveying customer feedback to the Product Development team.
There will always be something new and exciting for you to get stuck into and something new to learn - our teams are working on the latest technology; the products are complex and challenging and you will get fantastic experience alongside some very sharp people. This is not just another job; it is about building your career and working together to support your development.
Supporting EMEA clients by answering questions on business function and usage of our products, troubleshooting across a wide product suite.
Researching and analysing issues and identifying solutions.
Keeping the customer informed of progress and how/when issues are resolved.
Possessing thorough knowledge of the company s products and how they are used by customers.
Involved in any additional follow-up, testing and troubleshooting.
Responsible for appropriate referrals to other departments and quality assurance areas.
Promoting and maintaining a high quality, professional, service-oriented company image among users.
Must have skills:
Experience - you will have worked in a support environment previously
Problem Solving: you will have outstanding troubleshooting, analytical, and problem-solving abilities
Quick Learner: you will possess a passion for learning new technologies and skills
Organisation:you will havestrong organization and process-orientation skills
Communication: you will have excellent written and verbal skills and the ability to build relationships with a wide range of clients
Teamwork: you will love working and collaborating in a close-knit team and be able to proactively achieve goals while being an excellent all-round team player
Technical skills: working with and supporting Microsoft Office 2010, 2013, 2016 and O365, Windows Active Directory, Networks, Desktops, Windows Servers, IIS. Although we do not directly support these, our solution works in conjunction with and on these servers and thus working knowledge is essential for this role.