Copello are proudly working with a luxury yacht manufacturer based in Southampton who are recruiting for a Warranty Manager to join them.
The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Southampton. The key responsibilities include:
Be the first point of contact for calls for warranty service on new yachts.
Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping clients fully informed of progress whilst setting realistic expectations of the outcome.
Process warranty claims, identifying opportunities to recharge costs to suppliers / sub- contractors.
Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
Identify root cause of warranty issues, and feedback into the production process the means to eliminate these issues for the future.
Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
Monitor cost of warranty and produce monthly / quarterly reports as required.
Key skills and experience required for the role:
Extensive knowledge of yacht systems including Mechanical, Electrical, Rigging and Joinery.
Sailing experience, or experience in yacht manufacturing and systems.
Ability to communicate and demonstrate skills with clients, employees, contractors, and the extended team.
Self-motivated with the ability to manage and plan multiple activities effectively.
Methodical approach to work.
Excellent analytical and problem-solving skills.
High level of attention to detail.
Able to work to schedule within a fast-paced environment.
For more information or to apply, please contact Shannon at Copello